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Frequently Asked Questions
Where are your whistles made?

All our whistles are made in our factory in Birmingham, United Kingdom.

Do I need to set up an account to place an order?

You can either create an account or checkout as a guest.

What payment methods do you accept?

There are two options for payment, Sage Pay or PayPal, you do not need accounts with either of these companies to make the payments.

How do I know that my order has been processed?

You will receive an automated email detailing your order once it has been placed.

If i am buying Internationally will i be charged Taxes & Duties?

Taxes & Duties can be applied by certain countries when goods are imported using the FedEx delivery service, if shipped via other methods these charges do not apply.

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Delivery Questions
What countries do ACME ship to?

We ship to over 100 countries, a full list is detailed in the Checkout.

How long will it take for my order to arrive?

This will vary dependant on country shipping to and service requested, all UK orders are shipped as standard via Royal Mail 1st Class, International Shipping can take between 7-10 days to arrive into country.

How do I track my order?

Tracking Numbers for Signed for deliveries will be emailed to you once your order has been shipped.

What should I do if my order doesn’t arrive?

Please contact us and one of our team will be able to offer further assistance to trace the item.

Is the current situation with COVID-19 affected delivery times?

Unfortunately yes. We are seeing increases with Royal Mail time frames for standard 1st class, this has been reduced and is nearly back to normal. Whilst International Signed for Services are also seeing longer than expected timeframes for deliveries. If you need an update on a shipment please don’t hesitate in contacting us.

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